We would like you to get to know us better… Here are the principles that each hotel concierge, Member of Les Clefs d’Or, is expected to uphold and that you should experience every time you interact with one of us. #lesclefsdorcanada #yourkeytoeverythingContinue Reading
By: Marie-Ève Larin
Concierge, American Express Centurion
One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.
On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading
A year in the planning! One year ago we discussed who could host the National Board meeting for 2018. I reached out to my regional board to see if they would support the idea of me hosting it at the Fairmont Hotel MacDonald and Don Mooney and Cindy Stewart gave me the go ahead!
And so it began! Negotiating with Continue Reading
Les Clefs d’Or Canada has a long standing tradition of service excellence. Our members are some of the best concierge in the hospitality industry. In the concierge business, the way you do your job is important, but also who you know can make a big difference.
In the Niagara region, a long time friend and one of the biggest supporters of Les Clefs d’Or, Crispin Bottomley, is one of those people than can and has made a big difference in how we do our job. In Niagara, tourism is vital to our growth and success, not only in Les Clefs d’Or, but as a major contributor to our economic well being. Continue Reading
This story is one of determination, self-accomplishment, passion for the concierge profession, but above all, a story of friendship. That kind of friendship that transcends and that does not know distance. Friendship that makes us grow and learn. Friendship that teaches us who we are and what we can accomplish. I am going to tell you the story of my participation as the Canadian candidate for Les Clefs d’Or Award – André Damonte 2018, held during the 65th UICH Les Clefs d’Or International Congress in Seoul, South Korea, in April 2018.
My name is Jeffrey Cobrana, I’m the concierge at the Calgary Airport Marriott In-Terminal Hotel. I would like to share my first congress experience from our 11th National Congress in Niagara Falls, Ontario.