Les Clefs d’Or National Congress: Banff 2019
In February 2019, the Alberta Region hosted the 12th National Congress of Les Clefs d’Or Canada at the majestic Fairmont Banff Springs Hotel . During the event, many concierges met to network, discuss current trends, enjoy the amazing educational day and enjoy all Banff had to offer. Here is how I lived my first congress experience:
Continue Reading
We would like you to get to know us better… Here are the principles that each hotel concierge, Member of Les Clefs d’Or, is expected to uphold and that you should experience every time you interact with one of us. #lesclefsdorcanada #yourkeytoeverything
FOR IMMEDIATE RELEASE: April 2019
CONTACT: Anders Ruggiero, +45 29 26 92 11,
anders.ruggiero@lesclefsdor.org
Les Clefs d’Or® Announces
Les Clefs d’Or Award 2019 Winner
Raphaëlle Grandgirard
PARIS, France – Les Clefs d’Or®,
Union Internationale des Concierges d’Hôtels
announced today the 2019 Les Clefs d’Or Award’s winner.
It is worth noting the great PR results achieved by the Members of the BC Region. Deborah Sleno, Concierge at The Fairmount Empress Hotel; Verinda Doman, Senior Concierge at Vancouver Marriott Pinnacle; Miguel Knudson, Assistant Chef Concierge at The Sutton Place Hotel Vancouver; Geoff Argue, Chef Concierge at The Sutton Place Hotel Vancouver and Joanne Lewandowski, Senior Concierge at the Fairmont Chateau Whistler, are among the many members who have written articles or have been written up in travel magazines recently.
Continue Reading“I was honored to be asked for an interview by Where Vancouver as their featured Hotel Les Clefs D’Or Concierge in the December issue, as I am always so very proud to represent our Association when opportunities like these arise. ”
– Verinda Doman
By: Jill Marven
Fairmont Gold Supervisor, Concierge
Fairmont Palliser, Calgary
Keynote Speaker: Dr. Bryan Williams
It has never been a challenge to get a large group of Hotel Concierges and hospitality affiliates to start talking about their love and passion for the industry. The people they have met, the memories they have made and the moments that made them fall in love with their profession ooze out of their personalities.
What can be a challenge is engaging and encouraging this same group of professionals to spread their inexcusable high standards, passion and love of the industry. That is what I feel Dr. Bryan Williams spoke of to our organization at the 12th Annual National Congress, nestled in the beautiful Canadian Rocky Mountains, in the Fairmont Banff Springs, earlier in February.
Dr. Williams grabbed our attentions right form the beginning, with his bright smile and welcoming personality. He drew us into his world of excellence, and we enjoyed every crispy minute of it.
Continue ReadingBy: Neyba Costa
Concierge, Fairmont Royal York, Toronto
Les Clefs d’Or Canada’s 12th National Congress Banff was an opportunity of a lifetime. The congress brought together over 100 Les Clefs d’Or Concierges from coast to coast. The Majestic Fairmont Banff Springs hosted all of these professionals and the sponsors who made this congress possible.
Les Clefs d’Or Alberta Region went above and beyond to give us the best experience. Every detail was covered from the moment we arrived at the airport and were greeted by our lovely concierge Jill Marven from the Fairmont Palliser Hotel who escorted us to the Banff Airporter. Upon arrival at the Fairmont Banff Springs, we were welcomed in our rooms with detailed welcome bags that contained information on the congress, gifts, treats, maple syrup, macaroons, fudge and a gift from Park Distillery.
The week was filled with many unforgettable memories; the welcoming reception, educational sessions, Banff Gondola, outdoor activities, bowling at High Rollers, the Annual General Meeting and our Gala Night.
We had the pleasure of connecting with many wonderful motivational speakers on Day 2 of our Educational breakout sessions.
Elisabeth Fayt, an international inspirational speaker, bestselling author of the book “Paving it forward”, and Owner/Founder of the Canadian Spa RnR Wellness, located in two of Calgary’s premier downtown hotels; Fairmont Palliser and Le Germain Hotel Calgary.
 | luc lavoie on Testimony: Banff 2019 National… |
 | Virginia on Testimony: Banff 2019 National… |
 | Liloo Alim on Banff Congress 2019 – Educatio… |
 | Deborah Sleno on Banff Congress 2019 – Educatio… |
 | Ben Phillips on Banff Congress 2019 – Ed… |
