In Service Through Friendship. 136 Clefs d'Or Hotel Concierges; 4000 members worldwide #YourKeyToEverything

  • Home
  • About
  • Our Values – Nos Valeurs
  • Members’ Library
  • Visit Our Website

Les Clefs d’Or Union Internationale des Concierges d’Hotels

Posted by nella mirante on March 3, 2023
Posted in: Uncategorized. Leave a comment

Sheron Empey , Concierge, Fairmont Pacific Rim, will be representing Canada as she runs for an International position General Secretary at the 67th UICH Congress held in Turkey this March 2023!

We are excited to share her story, her journey, and now her quest to enter the International section of Les Clefs d’Or.

“For the past eight years, as a Founding Member and Co-Chair of the Education and Training Committee, I have worked diligently to connect the membership through our education programs; an Educational Day at a congress and our on-line seminars. It has been extremely rewarding and enriching to meet and work with colleagues from across the globe to encourage them to participate, exchange ideas and showcase their talents.

For those who know me and have worked alongside me, my strengths are my organizational and communication skills. These skills were paramount when serving as the National Secretary on the Board of Directors of Les Clefs d’Or Canada for six years. Working closely with the other National Board Members we successfully introduced new guidelines and protocols to strengthen and grow our membership. Ready for a new opportunity, I ran for and was elected as the Director of the BC Region of Les Clefs d’Or Canada. During these four years I developed strong leadership skills and introduced educational initiatives to engage our membership.

I was proud to Co-Chair the Pan American Congress in Vancouver 2008 and to be on the Organizing Committees of our National Congress in Whistler 2010 and Banff 2019.

When I attended my first International Congress in Athens 2001, I recall being impressed meeting Section Presidents and members of the Executive Committee as I observed them administer the business of Les Clefs d’Or. It reinforced my belief in the concierge profession and drove my desire to participate and contribute to this association. Fifteen International congresses later, my commitment to serve has not wavered.

If elected, as General Secretary I will work closely with the President to manage the affairs of the Executive Committee and to ensure open lines of communication with the Board of Directors. As Les Clefs d’Or “Charts a new Course”, we must look to the future while honouring our traditions, enrich our relationships with partners and continue to involve and educate our hotels of the benefits of having a Les Clefs d’Or concierge in their lobby.

We have all recently learned that by being open to change, new opportunities await us. A member for 26 years, my time on the National Board of Canada and the numerous committees I have co-chaired have all given me the experience required to succeed in this role. I have proven to be a quiet achiever; the strength behind the team. It would be my privilege and honour to serve the membership with humility, respect and integrity as your General Secretary.” – Sheron Empey

Your Key to The Culinary Scene in Downtown Alliston

Posted by nella mirante on February 19, 2023
Posted in: Uncategorized. 1 Comment

2023 Les Clefs d’Or Award Nominee- CANADA

Established in 2008, the Les Clefs d’Or Award celebrates and recognizes the talents and accomplishments of young Concierges.

Meet Michael Lombardi, candidate for the 2023 Les Clefs d’Or Award. Michael served on the Regional Board for Alberta as Vice Director in 2015, and then transitioned back to his home in Alliston, Ontario later that year. He was instantly welcomed into the Ontario Region and soon became the Vice Director for one term and is now the Director of the Ontario Region , now serving his second term.

Michael endured and continues to guide his region through one of the toughest economic downfalls of the Great Lockdown, the worst recession since the Great Depression, and far worse than the Global Financial Crisis. As the recovery starts with a return of his members to their concierge roles , Michael strives to keep his region strong and united.

He fosters strong partnerships with hospitality and tourism sponsors, he is one of strongest regional fund raisers and one of the leading regions in best practices, sustainability, and in growth and development in memberships of Les Clefs d’Or Canada.

We are very proud to stand beside him on this International stage running against top contenders in the world at the 67th UICH International Congress in Turkey in March 2023.

All the participants of the competition wrote an article about their hometown for “The Key to The City” section on Les Clefs d’Or website under the travel section.

Here you will discover his story and The Key to his City of Alliston, Ontario, on the Les Clefs d’Or website under the travel section;

Alliston, Ontario – Your Key to the Culinary Scene in Downtown Alliston – 2023 Les Clefs d’Or Award Nominee – Canada

Michael Lombardi

Chef Concierge, Nottawasaga Inn Resort

Director Ontario Region, Les Clefs d’Or Canada

Meet Our Members…..

Posted by nella mirante on May 18, 2022
Posted in: Behind The Keys, Uncategorized. Tagged: #yourkeytoeverything. Leave a comment

It brings me great pleasure to introduce you to one of our esteemed members with the newest shining Forbes 5 Star, Robert Redmile , Assistant Chef Concierge at The Hazelton Hotel in Toronto.

I had the wonderful privilege to interview Robert to find that he is brilliantly funny, charming , quick witted and sharp oxford knowledge of his Concierge Profession.

Some great inspiration, fun, and Forbes 5 Star Journey , here is Robert Redmille….

Q&A with Robert Redmille, Assistant Chef Concierge, The Hazelton Hotel, Toronto

*What sparked your interest in hospitality? What made you choose the Concierge role? At the beginning of my career, I was working for TD Bank and lived at the Sutton Place in Vancouver for two months on a work assignment. It was an eye-opening experience and I so impressed with how the hotel team made me feel every day. When I moved back to Toronto, I had an opportunity to assist a friend with a restaurant opening and never looked back. I joined the O&B team overseeing food & beverage programming as well as private dining. Wanting to expand my hospitality knowledge, I was hired by Toni Daoud as a concierge at The St. Regis. I pushed my service standards even further when I joined The Hazelton Hotel team as a concierge. The Hazelton Hotel is the first and only independent luxury boutique hotel to achieve a Forbes Five Star rating and I am so proud to be a member of this team, assisting to elevate the guest experience every day.

Continue Reading

Members in the news….

Posted by nella mirante on May 11, 2022
Posted in: Uncategorized. Leave a comment

We are thrilled to share with you and episode of Tourism Jasper’s Venture Beyond Series featuring our very own Naji Khouri, Director of Guest Experiences and VIP Concierge, Fairmont Jasper Park Lodge. Enjoy Naji’s story below!

“Jasper is like a feeling, when you are in the National Park, there is a certain feeling, its unique , its a reflective feeling, its hard to find in any other place, and once you felt it, you’ll know” -Naji Khouri

Tourism Jasper’s Venture Beyond series is about locals who are story tellers and outdoor enthusiasts. Jasper is an authentic Rocky Mountain destination where the greatest personal expeditions begin and explorers from around the world collect to enjoy the activities, accommodations, restaurants of the town of Jasper.

Meet a Jasper local: Naji Khouri | Tourism Jasper

Experience Jasper on a two day outdoor adventure with Naji!

https://www.jasper.travel/blog/category/venture-beyond/

Members in the News…

Posted by nella mirante on March 23, 2022
Posted in: Uncategorized. Leave a comment

 Catherine Leblanc becomes the seventh Les Clefs d’Or Concierge at the Fairmont Le Château Frontenac, propelling the hotel to the status of establishment with the most Clefs d’Or in Canada! HRI Magazine shares her journey as a Concierge. See below link to read her story!!

Staying in a hotel  that employs Les Clefs d’Or concierges provides you with the benefits of our experience and local knowledge. They are your destination experts.

Stay safe. Stay informed. Stay with Les Clefs d’Or. 

#lesclefsdor #yourkeytoeverything #yourkeytothecity #inservicethroughfriendship #localexperts #quebec #tourismequebec #fairmontlechateaufrontenac #accor #hrimagazine

https://www.hrimag.com/Une-nouvelle-concierge-Clefs-d-Or-au-Chateau-Frontenac

Catherine Leblanc, Concierge, Fairmont Le Chateau Frontenac

Membres dans l’actualité ; Catherine Leblanc devient la septième Concierge Les Clefs d’Or au Fairmont Le Château Frontenac, propulsant l’hôtel au rang d’établissement ayant le plus de Clefs d’Or au Canada!

Séjourner dans un hôtel qui emploie les concierges Les Clefs d’Or, c’est bénéficier de notre expérience et de notre connaissance du terrain. Ils sont vos experts en matière de destination.

Être prudent. Rester informé. Séjournez aux Clefs d’Or.

#lesclefsdor #votreclédetout #vivelesclefsdor #votreclédeville #enserviceparl’amitié #expertslocaux #quebec #tourismequebec

#lesclefsdor #votreclédetout #vivelesclefsdor #votreclédeville #enserviceparl’amitié #expertslocaux #quebec #tourismequebec

Members in the news….

Posted by nella mirante on February 10, 2022
Posted in: Uncategorized. 1 Comment

“How a Hotel Concierge can help you during your stay”

Imagine you can travel again. So where do you start planning your travel? You start with reaching out to a Les Clefs d’Or Concierge of the hotel

CAA Magazine and Travel Writer Tracy Tong spend some time with our very own Michael Lombardi, Ontario Regional Director, Chef Concierge at the Notttawasaga Inn Resort and Conference Centre in Alliston, Ontario. Michael shares travel tips and how reaching out to the Hotel Concierge can assist you with your travels plans and anticipating all your travel needs so that you don’t have to and with safety measures and protocols in place to ensure you are safe.

Staying in a Hotel that employs Les Clefs d’Or Concierge provides you with the benefits of our experience and local expertise. They are your destination experts.

Stay safe. Stay informed. Stay with Les Clefs d’Or

https://www.caasco.com/CAA-Magazine/Travel-Tips/12-ways-hotel-concierge-can-make-your-trip-better

Nottawasaga Inn Resort & Convention Centre
Michael Lombardi, Chef Concierge/Ontario Regional Director

Members In The News…

Posted by nella mirante on February 8, 2022
Posted in: Uncategorized. Leave a comment

“Take a trip in your own city”…..our very own Xavier Guidis, Chef Concierge at the St. Regis Toronto was recently featured in the Toronto Star where he shared insider information on how to see the best of his City of Toronto.

Staying in a hotel that employs Les Clefs d’Or Concierges provides you with the benefits of our experience and local knowledge. They are your destination experts.

Stay safe. Stay informed. Stay with Les Clefs d’Or.

Save Tourism Get Vaccinated 

Posted by nella mirante on May 17, 2021
Posted in: Uncategorized. 3 Comments

Message from our President Don Mooney

 

National Board Les Clefs d”Or Canada 2019

The Covid-19 Pandemic has been a struggle for all nations and all people. We are all grateful for those in our hospitals who have worked tirelessly through multiple waves of hospitalizations of people suffering from the effects of Covid-19. For those living in India where the surge of cases has been unforgiving and relentless, our thoughts and prayers are with you. While many may not have been positive with Covid-19, I can confidently say we have all witnessed the negative affects on mental health first hand with our personal wellness along with those around us. This third wave has been hardest for many as we are now over a year of lockdowns, home-schooling, loss of jobs and extra pressure of trying to support family members and simply pay their bills. Recently I talked with a friend whose partner was suffering through depression and a cry for help was given loudly as their partner quietly talked about suicide. My friend of almost 20 years felt helpless. I searched for help online and provided a 1-800 number for a suicide prevention hotline. They called the number and were given advice on how to help their partner. I believe my friend knew that danger was not imminent however with no social contact and working from home their partner needed tools. With that one phone call tools were provided and help given on how to work through the struggle of depression. 

Continue Reading

Holiday Message from President Don Mooney

Posted by Alain Ethier on December 31, 2020
Posted in: National Board. Tagged: #yourkeytoeverything, concierge, inservicethroughfriendship, lesclefsdor, Tourism, travel. 1 Comment
LCDC President, Don Mooney

Les Clefs d’Or Canada

In Service Through Friendship – Le Service Par l’Amitié
#yourkeytoeverything

The Sutton Place Halifax opens with Les Clefs d’Or Concierge James Robar.

Posted by Alain Ethier on September 22, 2020
Posted in: National News, News from the Regions, On The Move » » », Press Releases, Uncategorized. Tagged: #conciergestrong, #yourkeytoeverything, concierge, hotel, lesclefsdor, lesclefsdorcanada, Tourism, travel. Leave a comment
James Robar

Great news for Les Clefs d’Or Canada’s Atlantic Region; The Sutton Place Halifax just opened and they have a Clefs d’Or Concierge at the desk!

James Robar, originally a member of the Atlantic Region, is back home after spending a few years in the city of Toronto.

“It feels amazing to be back in my home province. To be part of the opening team of The Sutton Place Hotel – Halifax is a one-of-a-kind opportunity that many never get to experience. I am very excited to show this new luxury property, in the city I love, to the rest of the world.”
– James Robar.

Continue Reading

Posts navigation

← Older Entries
  • Enter your email address to follow this blog and receive notifications of new posts by email.

    Join 393 other subscribers
  • From the desk of Nella Mirante Public Relations Director, Les Clefs d’Or Canada

  • Introduction:

    This Blog is designed to broadcast news, events and important information about the Les Clefs d’Or Canada Association and its members. It is intended for all Les Clefs d’Or members, affiliates, friends, collaborators and anybody with an interest for hotel business, customer service and tourism in general. We hope you find our articles and pictures interesting, come back regularly, comment and choose to follow our Blog. Thank you for your visit.
    In Service Through Friendship.

    Ce Blog a pour but de diffuser des nouvelles, des événements ainsi que des informations importantes à propos de l’association Les Clefs d’Or Canada et de ses membres. Il est conçu à l’intention des membres Les Clefs d’Or, les affiliés, amis, collaborateurs et toute personne ayant un intérêt pour le domaine de l’hôtellerie, le service à la clientèle et le tourisme en général. Nous espérons que vous trouverez nos articles intéressants, que vous reviendrez régulièrement sur le Blog, commenterez sur les articles et choisirez de suivre notre Blog (Follow). Merci de votre visite!
    Le Service à Travers l’Amitié.

  • Contributors

  • Blog Stats

    • 79,959 hits
  • Follow me on Twitter

    My Tweets
  • Categories

    • 40 Years Anniversary – 2016 (41)
    • A Word From Our Sponsors (1)
    • Behind The Keys (7)
    • Congress (22)
    • Education (4)
    • In The Medias (5)
    • International News (13)
    • National Board (18)
    • National News (26)
    • News from the Regions (28)
    • On The Move » » » (1)
    • Photos Galleries (4)
    • Press Releases (9)
    • Regional Director's Reports (1)
    • Uncategorized (21)
  • Recent Posts

    • Les Clefs d’Or Union Internationale des Concierges d’Hotels
    • Your Key to The Culinary Scene in Downtown Alliston
    • Meet Our Members…..
    • Members in the news….
    • Members in the News…
  • Liens - Les Clefs d'Or - Links

    • Les Clefs d'Or Canada's 12th National Congress – Banff, Alberta, February 4th – 8th
    • Les Clefs d'Or Canada's website
    • Newsletter Canad@news – March 14
    • Newsletter Canad@news – Sept. 13
    • UICH – Les Clefs d'Or Blog (Int'l)
    • UICH Les Clefs d'Or – Book of Members
    • UICH Les Clefs d'Or – Website
  • Upcoming Events

    No upcoming events

  • Recent Comments

    Dillon Carfoot on Your Key to The Culinary Scene…
    Adrian Interian on About
    Sandy Bell on Concierge Profile: Ronaldo Bre…
    Allison on Members in the news…
    nella mirante on Our Values – Nos Va…
  • Les Clefs d’Or Canada

    Les Clefs d’Or Canada
  • Archives

    • March 2023
    • February 2023
    • May 2022
    • March 2022
    • February 2022
    • May 2021
    • December 2020
    • September 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • February 2020
    • December 2019
    • November 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • October 2018
    • June 2018
    • March 2018
    • December 2017
    • November 2017
    • August 2017
    • May 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • September 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
    • October 2014
    • September 2014
  • Meta

    • Register
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.com
Blog at WordPress.com.
Blog at WordPress.com.
  • Follow Following
    • lesclefsdorcanada.com
    • Join 393 other followers
    • Already have a WordPress.com account? Log in now.
    • lesclefsdorcanada.com
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...