Les Clefs d’Or Canada has a long standing tradition of service excellence. Our members are some of the best concierge in the hospitality industry. In the concierge business, the way you do your job is important, but also who you know can make a big difference.
In the Niagara region, a long time friend and one of the biggest supporters of Les Clefs d’Or, Crispin Bottomley, is one of those people than can and has made a big difference in how we do our job. In Niagara, tourism is vital to our growth and success, not only in Les Clefs d’Or, but as a major contributor to our economic well being.
With over 12 million annual visitors spending close to $2 billion in Niagara each year, it goes without saying, there’s a lot to see and do in Niagara. Our job as concierges is to know where and when to send all these tourists, to maximize their stay in our region. In order to do that though, we need people like Crispin Bottomley.
Crispin works in Niagara on the Lake in the transit division for Community Transport Group, one of the major transportation companies in Niagara. Prior to holding his current position, Crispin worked for Niagara Classic Transport, as office manager and community liason. This is where I met Crispin, as we were paired together at a Les Clefs d’Or Ontario golf tournament. He worked for Niagara Classic Transport at the time, who was a sponsor of the tournament, and I was invited by a Les Clefs d’Or member to play as a last minute substitute. During that round of golf, I learned that not only is Crispin a transport guru, but he is also a wealth of knowledge in general. I thought as a concierge that I knew a lot about the area…clearly I was wrong! We have even put his knowledge to many tests, earning him the nickname “Wikipedia”!
Being the wealth of knowledge that he is, Crispin has been vital in many aspects of our organization. Crispin has volunteered countless hours of his personal time for Les Clefs d’Or, providing guided tours for our guests, input into event planning and always providing us with important dates and information regarding the town. Crispin sat on the transportation and parking committee for Niagara on the Lake, therefore has important insider knowledge about traffic concerns or road closures.
When he is not helping us, he’s volunteering his time to numerous organizations. Most recently he became National president of JCI Canada, an international organization that encourages young people to become active citizens and to participate in efforts towards social and economic development, and international cooperation, good-will and understanding.
Crispin is also a volunteer firefighter in Queenston, Ontario, as well as the president of the Queenston Volunteer Firefighter association. He is the chair of the Niagara College Program Advisory Committee for special events. He has also been awarded the Brock Athletics Award for service to the school, as he just concluded a six-year term on the Brock University Alumni association board.
In 2017 at the National congress held in Niagara Falls, Les Clefs d’Or Canada presented Crispin Bottomley with a lifetime honourary membership to Les Clefs d’Or Canada. His dedication to Niagara and to Les Clefs d’Or Canada as a whole is second to none. We, as an organization, wanted to show our appreciation for all that he has done for us.
If you ever meet Crispin, give him a date and location, and he’ll most likely give you a fact!
In Service through Friendship,
Director – Niagara Region
Les Clefs d’Or Canada
Chef Concierge – Queens Landing Hotel