Education Day

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Banff Congress 2019 – Educational Day Highlight: Dr. Bryan Williams seminar, “From Great to World-Class”

Posted by Alain Ethier on April 9, 2019
Posted in: Congress, Education. Tagged: , , , . 2 Comments

By: Jill Marven
Fairmont Gold Supervisor, Concierge
Fairmont Palliser, Calgary

Keynote Speaker: Dr. Bryan Williams

It has never been a challenge to get a large group of Hotel Concierges and hospitality affiliates to start talking about their love and passion for the industry. The people they have met, the memories they have made and the moments that made them fall in love with their profession ooze out of their personalities.

What can be a challenge is engaging and encouraging this same group of professionals to spread their inexcusable high standards, passion and love of the industry. That is what I feel Dr. Bryan Williams spoke of to our organization at the 12th Annual National Congress, nestled in the beautiful Canadian Rocky Mountains, in the Fairmont Banff Springs, earlier in February.

Dr. Williams grabbed our attentions right form the beginning, with his bright smile and welcoming personality. He drew us into his world of excellence, and we enjoyed every crispy minute of it.

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Guest Speaker Elisabeth Fayt, Owner/Founder of RnR – Banff Congress 2019 Educational breakout sessions

Posted by Alain Ethier on March 11, 2019
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By: Neyba Costa
Concierge, Fairmont Royal York, Toronto

Les Clefs d’Or Canada’s 12th National Congress Banff  was an opportunity of a lifetime. The congress brought together over 100 Les Clefs d’Or Concierges from coast to coast. The Majestic Fairmont Banff Springs hosted all of these professionals and the sponsors who made this congress possible.

Les Clefs d’Or Alberta Region went above and beyond to give us the best experience. Every detail was covered from the moment we arrived at the airport and were greeted by our lovely concierge Jill Marven from the Fairmont Palliser Hotel who escorted us to the Banff Airporter. Upon arrival at the Fairmont Banff Springs, we were welcomed in our rooms with detailed welcome bags that contained information on the congress, gifts, treats, maple syrup, macaroons, fudge and a gift from Park Distillery.  

The week was filled with many unforgettable memories; the welcoming reception, educational sessions, Banff Gondola, outdoor activities, bowling at High Rollers, the Annual General Meeting and our Gala Night.

We had the pleasure of connecting with many wonderful motivational speakers on Day 2 of our Educational breakout sessions.

Elisabeth Fayt, an international inspirational speaker, bestselling author of the book “Paving it forward”, and Owner/Founder of the Canadian Spa RnR Wellness, located in two of Calgary’s premier downtown hotels; Fairmont Palliser and Le Germain Hotel Calgary.

Elisabeth Fayt, bestselling author of the book “Paving it forward”
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Banff Congress 2019 – Educational Day: Breaking Through the Stigma of Mental Health – Kelly Hrudey, Broadcaster

Posted by Alain Ethier on February 23, 2019
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By: David Lall,
Chef Concierge – Trump International Hotel & Tower Vancouver

The Les Clefs d’Or Canada National Congress officially started on a beautiful, crisp, -38°c day in the majestic Fairmont Banff Springs Hotel & the  backdrop of the mountains. The delegates could not have asked for a more befitting location to start an exciting Education component on Day 1.

After a gracious and warm introduction to the Castle from our wonderful host, Mr. David Roberts, Regional VP & General Manager, Canada’s Western Mountain Region, we knew that there was going to be something special in store for all of us attending.

I had the honor of meeting someone whom I have watched and respected as a broadcaster, which he has been doing since his retirement from the NHL in 1998. Mr. Kelly Hrudey was a key player in the NHL spanning a career over 15 years. When he came to the stage you could see the man, not the tough goalie that you would have imagined.

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Banff Congress 2019 – Educational Day: Guest Speakers John Jackson and Connie DeSousa, Co-Owners of Char Group

Posted by Alain Ethier on February 14, 2019
Posted in: Congress, National News. Tagged: , , , , , , , . 1 Comment

By: Marie-Ève Larin
Concierge, American Express Centurion

Connie DeSousa and John Jackson, co-chefs and co-owners of the Char Group in Calgary.  Photo:__Bowmedia.

One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.

On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading