By: David Lall,
Chef Concierge – Trump International Hotel & Tower Vancouver
The Les Clefs d’Or Canada National Congress officially started on a beautiful, crisp, -38°c day in the majestic Fairmont Banff Springs Hotel & the backdrop of the mountains. The delegates could not have asked for a more befitting location to start an exciting Education component on Day 1.
After a gracious and warm introduction to the Castle from our wonderful host, Mr. David Roberts, Regional VP & General Manager, Canada’s Western Mountain Region, we knew that there was going to be something special in store for all of us attending.
I had the honor of meeting someone whom I have watched and respected as a broadcaster, which he has been doing since his retirement from the NHL in 1998. Mr. Kelly Hrudey was a key player in the NHL spanning a career over 15 years. When he came to the stage you could see the man, not the tough goalie that you would have imagined.Continue Reading
By: Marie-Ève Larin
Concierge, American Express Centurion
One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.
On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading
A year in the planning! One year ago we discussed who could host the National Board meeting for 2018. I reached out to my regional board to see if they would support the idea of me hosting it at the Fairmont Hotel MacDonald and Don Mooney and Cindy Stewart gave me the go ahead!
And so it began! Negotiating with Continue Reading
Terry Fox Run – Calgary Alberta
This year we are celebrating the 38th anniversary of the Marathon of Hope. This event reminds us, as Terry Fox once said, “The importance of realizing that anything is possible, if you try. Dreams are made if people try.”Terry Fox battled cancer at the age of 18 years old. His dream was to raise $1 000 000 for cancer research and as he fought for his life at the age of 22, he earned many awards and was able to raise more than $10 000 000 in a special telethon. As per the official site $700,000,000 has been raised in Terry’s name for cancer research.
Fort Calgary was the start and end of the “Marathon of Hope”. People could be seen coming from everywhere. Everyone enjoyed the cheerful atmosphere being entertained by stretching, activities, music and complimentary coffee from our friends at Tim Hortons.Continue Reading
Les Clefs d’Or Canada has a long standing tradition of service excellence. Our members are some of the best concierge in the hospitality industry. In the concierge business, the way you do your job is important, but also who you know can make a big difference.
In the Niagara region, a long time friend and one of the biggest supporters of Les Clefs d’Or, Crispin Bottomley, is one of those people than can and has made a big difference in how we do our job. In Niagara, tourism is vital to our growth and success, not only in Les Clefs d’Or, but as a major contributor to our economic well being. Continue Reading