Tourism

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Bourse Jamil Demers Bursary 2023

Posted by Alain Ethier on January 5, 2024
Posted in: Congress, News from the Regions. Tagged: , , , , , , . Leave a comment

Notre collègue Les Clefs d’Or Canada, Alain Ethier, concierge au Sofitel Montréal Le Carré Doré, a été l’heureux récipiendaire de la Bourse Jamil Demers 2023. Il s’est vu remettre un chèque de $3000 lors de notre “Gala de Remise des Clefs d’Or et de Reconnaissance Envers nos Directeurs Généraux”, qui a eu lieu le 11 décembre au chic supperclub Yoko Luna.

(English text below)

Jamil, lui-même, était présent lors de cette belle soirée pour remettre le chèque à Alain.

La Bourse Jamil Demers vise à aider un concierge de la région de Montréal à assister à un congrès National, Panaméricain ou International. La Bourse annuelle de $3000, sera remise à un concierge Les Clefs d’Or différent à chacune des trois prochaines années, soit 2023, 2024 et 2025.

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A Holiday Message From Our President, Dillon Carfoot.

Posted by Alain Ethier on December 8, 2023
Posted in: National Board, Uncategorized. Tagged: , , , , , . Leave a comment

The Holiday Season 2023


Dear Members, Corporate & Professional Affiliates, Vendors and Friends of Les Clefs d’Or Canada,

On behalf of the entire National Board, I want to wish you all a most wonderful Christmas and New Year!
As the concierge, we are the friendly face in the hotel lobby for our valued guests who have decided to spend Christmas away from home. Now is the perfect time to show why Les Clefs d’Or is known across the world as the benchmark of warm hospitality. Let those gold keys shine brightly!

De la part du Comité Exécutif National, je désire vous souhaiter à tous un merveilleux Noël et une Bonne Année! En tant que concierges, nous sommes le visage amical dans le lobby pour nos chers invités qui auront choisi de passer le temps des Fêtes loin de la maison. C’est le moment parfait pour démontrer pourquoi Les Clefs d’Or sont reconnus à travers le monde comme le modèle de l’hospitalité chaleureuse. Faisons briller nos Clefs d’Or de tous leurs feux!

During the first six months of our new board, it has been such a pleasure to see so many smiles on your faces and passion in your hearts for our beloved industry and association. Long may it continue!

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The Sutton Place Halifax opens with Les Clefs d’Or Concierge James Robar.

Posted by Alain Ethier on September 22, 2020
Posted in: National News, News from the Regions, On The Move » » », Press Releases, Uncategorized. Tagged: , , , , , , , . Leave a comment
James Robar

Great news for Les Clefs d’Or Canada’s Atlantic Region; The Sutton Place Halifax just opened and they have a Clefs d’Or Concierge at the desk!

James Robar, originally a member of the Atlantic Region, is back home after spending a few years in the city of Toronto.

“It feels amazing to be back in my home province. To be part of the opening team of The Sutton Place Hotel – Halifax is a one-of-a-kind opportunity that many never get to experience. I am very excited to show this new luxury property, in the city I love, to the rest of the world.”
– James Robar.

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A word from Alice, friends of Les Clefs d’Or Canada and valued sponsor.”

Posted by Alain Ethier on June 27, 2020
Posted in: A Word From Our Sponsors. Tagged: , , , , . 1 Comment

“At Les Clefs d’Or Canada, we are proud of the strong relationships we build with our preferred suppliers. Through the years, many of them become friends and many support our association by providing outstanding customer service to our Members or by sponsoring our events. We are happy to invite them on our Blog and offer them an opportunity to explain how our relationship benefits them, us and, most importantly, our clients.”

(This is a re-blog from the Alice platform)

Quote: The Concierge Difference 

As properties reopen, those with a concierge will be well positioned to cater to guests’ new requests. As always, they will be the confident, comforting voice providing information and stability within a hotel. The core purpose of the Concierge has not, and will not, change. They are the ultimate providers of hospitality, and we look forward to supporting them as they continue to deliver outstanding experiences and exceptional service.
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Meet the new LCDC Covid Social Media Task Force!

Posted by Alain Ethier on May 18, 2020
Posted in: Education, In The Medias, National News. Tagged: , , , . 3 Comments

Dear Members and friends,

I would like to introduce you to our new, young and dynamic LCDC Covid Social Media Task Force.

You may have noticed in recent days a new energy coming out of our various social media platforms. This is not a coincidence, the members of our task force are motivated, tech savvy, well connected, creative and full of new ideas. They are revamping all our accounts, re-energizing them and bringing in new content coming directly from their respective regions and also from our colleagues around the globe. Full access was given to them on Facebook, Twitter, Instagram, Linkedin and the Blog.

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Guest Speaker Elisabeth Fayt, Owner/Founder of RnR – Banff Congress 2019 Educational breakout sessions

Posted by Alain Ethier on March 11, 2019
Posted in: Congress, Education. Tagged: , , , , , . Leave a comment

By: Neyba Costa
Concierge, Fairmont Royal York, Toronto

Les Clefs d’Or Canada’s 12th National Congress Banff  was an opportunity of a lifetime. The congress brought together over 100 Les Clefs d’Or Concierges from coast to coast. The Majestic Fairmont Banff Springs hosted all of these professionals and the sponsors who made this congress possible.

Les Clefs d’Or Alberta Region went above and beyond to give us the best experience. Every detail was covered from the moment we arrived at the airport and were greeted by our lovely concierge Jill Marven from the Fairmont Palliser Hotel who escorted us to the Banff Airporter. Upon arrival at the Fairmont Banff Springs, we were welcomed in our rooms with detailed welcome bags that contained information on the congress, gifts, treats, maple syrup, macaroons, fudge and a gift from Park Distillery.  

The week was filled with many unforgettable memories; the welcoming reception, educational sessions, Banff Gondola, outdoor activities, bowling at High Rollers, the Annual General Meeting and our Gala Night.

We had the pleasure of connecting with many wonderful motivational speakers on Day 2 of our Educational breakout sessions.

Elisabeth Fayt, an international inspirational speaker, bestselling author of the book “Paving it forward”, and Owner/Founder of the Canadian Spa RnR Wellness, located in two of Calgary’s premier downtown hotels; Fairmont Palliser and Le Germain Hotel Calgary.

Elisabeth Fayt, bestselling author of the book “Paving it forward”
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Banff Congress 2019 – Educational Day: Guest Speakers John Jackson and Connie DeSousa, Co-Owners of Char Group

Posted by Alain Ethier on February 14, 2019
Posted in: Congress, National News. Tagged: , , , , , , , . 1 Comment

By: Marie-Ève Larin
Concierge, American Express Centurion

Connie DeSousa and John Jackson, co-chefs and co-owners of the Char Group in Calgary.  Photo:__Bowmedia.

One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.

On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading

A Year in the Planning of the National Board YEG (Edmonton) Meeting 2018

Posted by Alain Ethier on January 29, 2019
Posted in: National Board, National News, News from the Regions. Tagged: , , , , . 1 Comment

A certificate of appreciation was presented to Nella Mirante for her outstanding work in organizing our National Board Meeting in Edmonton. Cindy Stewart, Alberta Region’s Director, is on the left and Carolina Avaria, President, is on the right.

A year in the planning!  One year ago we discussed who could host the National Board meeting for 2018.  I reached out to my regional board to see if they would support the idea of me hosting it at the Fairmont Hotel MacDonald and Don Mooney and Cindy Stewart gave me the go ahead!

And so it began!  Negotiating with Continue Reading