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Banff Congress 2019 – Educational Day Highlight: Dr. Bryan Williams seminar, “From Great to World-Class”

Posted by Alain Ethier on April 9, 2019
Posted in: Congress, Education. Tagged: , , , . 2 Comments

By: Jill Marven
Fairmont Gold Supervisor, Concierge
Fairmont Palliser, Calgary

Keynote Speaker: Dr. Bryan Williams

It has never been a challenge to get a large group of Hotel Concierges and hospitality affiliates to start talking about their love and passion for the industry. The people they have met, the memories they have made and the moments that made them fall in love with their profession ooze out of their personalities.

What can be a challenge is engaging and encouraging this same group of professionals to spread their inexcusable high standards, passion and love of the industry. That is what I feel Dr. Bryan Williams spoke of to our organization at the 12th Annual National Congress, nestled in the beautiful Canadian Rocky Mountains, in the Fairmont Banff Springs, earlier in February.

Dr. Williams grabbed our attentions right form the beginning, with his bright smile and welcoming personality. He drew us into his world of excellence, and we enjoyed every crispy minute of it.

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Banff Congress 2019 – Educational Day: Guest Speakers John Jackson and Connie DeSousa, Co-Owners of Char Group

Posted by Alain Ethier on February 14, 2019
Posted in: Congress, National News. Tagged: , , , , , , , . 1 Comment

By: Marie-Ève Larin
Concierge, American Express Centurion

Connie DeSousa and John Jackson, co-chefs and co-owners of the Char Group in Calgary.  Photo:__Bowmedia.

One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.

On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading

Behind The Keys : Chanel Mongeon, Chef-concierge, Marriott Château Champlain Montréal

Posted by Catherine on February 23, 2017
Posted in: Behind The Keys, News from the Regions. Tagged: , , , , , , , , , , . Leave a comment

Chanel Mongeon

Please meet Chanel Mongeon – Chef-concierge @Marriott Château Champlain

Looking for a strong, independent female role model ? Search no more, Chanel Mongeon is the ultimate Wonder Woman behind les Clefs d’Or Montreal !

If you would have hopped on the Amphibus, Montreal’s duck tour, in the early years of 2000, chances are Continue Reading

British Columbia Celebrates With “A Night To Remember!” to Conclude a Most Prosperous 2015 Year-End Celebration!

Posted by Alain Ethier on November 28, 2016
Posted in: News from the Regions. Tagged: , , , . 8 Comments

As most regions of Les Clefs d’Or Canada are preparing their General Managers Appreciation Galas and Key Pinning Ceremonies, let’s set the tone by going back to the BC Region‘s 2015 celebrations. Thank you Verinda Doman for this superlative rendition of the event:

Les Clefs d'Or
(left to right) Fairmont Chateau Whistler Managing Director Mr. Norman.Mastalir; Mr. Ian Bartley, Fairmont Gold Supervisor; Mr. Dillon Carfoot, BC Regional Director and Chef Concierge at Oak Bay Beach Hotel; Ms. Andrea Torrance, Vice President, Operations Support, North & Central America Fairmont Hotels & Resorts.

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BC Region TIP Golf Tournament

Posted by Alain Ethier on September 25, 2016
Posted in: News from the Regions. Tagged: , , , , . Leave a comment

bc-tip-logo

On Friday, August 26th 2016, the 11th Annual Tourism Industry Partners (TIP) Golf Tournament at Fairmont Chateau Whistler Golf Club, for the future generations of tourism professionals was, once again, a great success . There were 104 golfers, 20 BC Les Clefs d’Or Members & aspiring members and 11 student volunteers participating this year. Continue Reading