In February 2019, the Alberta Region hosted the 12th National Congress of Les Clefs d’Or Canada at the majestic Fairmont Banff Springs Hotel . During the event, many concierges met to network, discuss current trends, enjoy the amazing educational day and enjoy all Banff had to offer. Here is how I lived my first congress experience:
It has never been a challenge to get a
large group of Hotel Concierges and hospitality affiliates to start talking
about their love and passion for the industry. The people they have met, the
memories they have made and the moments that made them fall in love with their
profession ooze out of their personalities.
What can be a challenge is engaging and
encouraging this same group of professionals to spread their inexcusable high
standards, passion and love of the industry. That is what I feel Dr. Bryan
Williams spoke of to our organization at the 12th Annual National
Congress, nestled in the beautiful Canadian Rocky Mountains, in the Fairmont
Banff Springs, earlier in February.
Dr. Williams grabbed our attentions right
form the beginning, with his bright smile and welcoming personality. He drew us
into his world of excellence, and we enjoyed every crispy minute of it.
Les Clefs d’Or Alberta Region went above and beyond to give us the best experience. Every detail was covered from the moment we arrived at the airport and were greeted by our lovely concierge Jill Marven from the Fairmont Palliser Hotel who escorted us to the Banff Airporter. Upon arrival at the Fairmont Banff Springs, we were welcomed in our rooms with detailed welcome bags that contained information on the congress, gifts, treats, maple syrup, macaroons, fudge and a gift from Park Distillery.
The week was filled with many unforgettable memories; the welcoming reception, educational sessions, Banff Gondola, outdoor activities, bowling at High Rollers, the Annual General Meeting and our Gala Night.
We had the pleasure of connecting with many
wonderful motivational speakers on Day 2 of our Educational breakout sessions.
Elisabeth Fayt, an international inspirational speaker, bestselling author of the book “Paving it forward”, and Owner/Founder of the Canadian Spa RnR Wellness, located in two of Calgary’s premier downtown hotels; Fairmont Palliser and Le Germain Hotel Calgary.
By: David Lall, Chef Concierge – Trump International Hotel & Tower Vancouver
The Les Clefs d’Or Canada National Congress officially started on a beautiful, crisp, -38°c day in the majestic Fairmont Banff Springs Hotel & the backdrop of the mountains. The delegates could not have asked for a more befitting location to start an exciting Education component on Day 1.
After a gracious and warm introduction to the Castle from our wonderful host, Mr. David Roberts, Regional VP & General Manager, Canada’s Western Mountain Region, we knew that there was going to be something special in store for all of us attending.
I had the honor of meeting someone whom I have watched and respected as a broadcaster, which he has been doing since his retirement from the NHL in 1998. Mr. Kelly Hrudey was a key player in the NHL spanning a career over 15 years. When he came to the stage you could see the man, not the tough goalie that you would have imagined.
By: Marie-Ève Larin Concierge, American Express Centurion
Connie DeSousa and John Jackson, co-chefs and co-owners of the Char Group in Calgary. Photo:__Bowmedia.
One of the very exciting parts of the Banff 2019 National Congress was the educational day. We welcomed diverse types of speakers who engaged, elevated and educated us on various topics. The afternoon was a panel discussion on “Exploring the Changing Culinary Landscape”, mediated by Ms. Dawn Chubai. Among the distinguished speakers were John Jackson and Connie DeSousa, the co-owners and chefs at the Char Group in Calgary.
On the new Canadian Food Guide, and the importance of eating green, Ms. DeSousa advised Continue Reading
This story is one of determination, self-accomplishment, passion for the concierge profession, but above all, a story of friendship. That kind of friendship that transcends and that does not know distance. Friendship that makes us grow and learn. Friendship that teaches us who we are and what we can accomplish. I am going to tell you the story of my participation as the Canadian candidate for Les Clefs d’Or Award – André Damonte 2018, held during the 65th UICH Les Clefs d’Or International Congress in Seoul, South Korea, in April 2018.
My name is Jeffrey Cobrana, I’m the concierge at the Calgary Airport Marriott In-Terminal Hotel. I would like to share my first congress experience from our 11th National Congress in Niagara Falls, Ontario.
On May 8 2017, Trevor Botkin, of Think8 Systems, from Montreal, Quebec, received, from the hands of Les Clefs d’Or Canada President, Carolina Avaria, a certificate of Honorary Membership into Les Clefs d’Or – UICH, the International part of the renowned concierge association, for his major contribution into the brand awareness efforts of the association.
From the desk of Nella Mirante Public Relations Director, Les Clefs d’Or Canada
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