Please meet Chanel Mongeon – Chef-concierge @Marriott Château Champlain
Looking for a strong, independent female role model ? Search no more, Chanel Mongeon is the ultimate Wonder Woman behind les Clefs d’Or Montreal !
If you would have hopped on the Amphibus, Montreal’s duck tour, in the early years of 2000, chances are the lady behind the microphone was a young Chanel. A passionate guide embracing her new found calling : the love of her city and the rewarding feeling to share it with the visitors from all over the world. She then moved to her true home, the Marriott Château Champlain where she climbed the ladder up to her proudest milestone in her career, the pristine chef concierge position.
Not only she is at the head of the biggest concierge team in Montreal, but she also is completely involved as head of department within her hotel and finds time to particpate in christmas party organization and social media. When she clocks out of the hotel, it rarely means her duties are over; She is part of Tourisme Montreal’s welcome committee and on the board of Montreal’s taxi association and that is excluding all her involvment with the Clefs d’Or Association. Last year, she won the Prix Ulysse, tourism award, in the « Ressources, employés de première ligne, Accueil» category.
From the beginning of her carreer, Chanel wasted no time. She has been on the Les Clefs d’Or Canada – Montreal Region board since 2009, the year she received her keys. She held the title of Secretary for three years, then Vice-director and Director until 2017. She is the mentor behind the School Outreach program and partner with College Lafleche, College Lasalle and Cégep Montmorency. Recently, she was working hard as Chairwoman for the 2016 Montreal Panamerican congress, her biggest challenge so far.
Q&A with Chanel:
Craziest concierge story? One of her guest staying at the hotel was celebrating her son’s birthday and she helped finding his unusual gift, he was wishing for a carnivorous plant.
Celebrity you would love to meet? Gerard Butler
Best memory as a Les Clefs d’Or member? Attending her first international congress in Portugal and to meet her worlwide family of peers.
What’s your hidden talent? Desserts
Favourite place in Montreal? The Old Montreal
Favourite meal? Beef tartare
Biggest pet peeve? People loudly sipping while eating
Favourite word? Amazing
Coffee or tea? Green tea or infusion
Favourite pizza topping? Hawaiian with extra olive
Favourite TV show? Game of Thrones, Suits, How to Get Away with Murder, to only name a few.
Favourite website? Pinterest
Hobby/Collecting? Shooter glasses
Written by Kate Vouligny
Head Concierge, Le Renaissance Montréal Centre-Ville
Reporter Les Clefs d’Or Montréal
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